REFUND POLICY
Because our products are consumable ammunition components, our refund policy reflects both safety regulations and standard retail practice. Please read this policy before ordering.
Order Cancellations
You may cancel or modify an order free of charge as long as it has not yet shipped. Once an order has shipped, it cannot be canceled. To request a cancellation, contact us as soon as possible using the information below.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We will replace the affected item or issue a refund at our discretion, at no cost to you.
Non-Returnable Items
For safety and legal compliance reasons, blank ammunition that has left our facility cannot be returned once delivered, except in cases of damage or defect as described above. This policy exists to ensure we never resell or re-ship ammunition products that have left our direct control.
How to Request a Refund
Email or call us with your order number and a brief description of the issue. We aim to respond to all refund requests within 1–2 business days.
Refund Processing Time
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Contact Us
Orlando Ordnance, LLC
1806 Admiral Court
Kissimmee, Florida 34744
Email: contact@orlandoordnance.com
Phone: (321) 370-9120